Job Description

Unlock Learning for All:

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.

As the Chief Information Officer (CIO), you will be an innovator on the campus and will bring appropriate new ideas and approaches in collaboration with the campus leadership. You will manage strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. You will be responsible for creating and implementing our clients technology strategy through the management of the Information Technology Services (ITS) departments day-to-day operations. You are responsible for working to align projects and operations with the institutional mission, vision and values, the incumbent should understand his or her customers, their needs and will apply best practices in higher education management to resolve issues.

Where you will make an impact

• Maintains an exceptionally high level of responsiveness, and ongoing proactive contact with Client Executives, Ellucian Management, and site staff.
• Develops a positive client relationship with customer employees such as the President, Contract Administrator, Chief Financial Officer, Provost, and other Cabinet Level members.
• The CIO focuses on client liaison and strategic aspects of Higher Education activities at the client location.
• Advises client on status of technologies at the institution relative to the clients strategic goals and objectives.
• Manages the day-to-day operations of the ITS department including directing on site and remote staff, who support administrative applications, academic computing, networking, user services, telecommunications, and other information technology functions.
• Assesses, anticipates, and manages technology projects and recommends appropriate action and resources.
• Identifies user needs, resolves problems, and directs building of teams to work across all levels of the organization.
• Establishes and directs the strategic and tactical goals, policies, and procedures for the ITS department.
• Recommends and/or determines the institutions long-term system needs and proposes hardware/software solutions to accomplish the institutions business objectives and to support campus goals.
• Actively participates in several key client committees, cabinet and/or Board-level meetings, ad-hoc advisory groups, institutional/community activities, and planning committees.
• Coordinates, manages, and tracks corporate remote resources to facilitate completion of the institutions goals and objectives.
• Oversees the ServiceNow implementation for remote and on-site resources to ensure cases are resolved and overall satisfaction is attained.
• Coordinates corporate resources to assist with creating and updating annual strategic plans.
• Participates in the development of strategies and the completion of contract upgrades and renewals with the Ellucian General Manager.
• Recognizes, creates, and tracks value-added and ROI activities for client.
• Responsible for ensuring contract administration, extensions, and enhancements.
• Negotiates and maintains responsibility for managing various ITS related vendor contracts.
• Assists with or creates requests for proposals for ITS related projects.
• Translates and articulates administrative and educational goals of the institution into technical initiatives.
• Participate in or attend events as the Ellucian representative that help promote good will towards the University and the local community.
• Appropriately translates and communicates technical information depending on the audience needs.
• Directs budgeting, strategic, and tactical planning and business processes.
• Completes and monitors site budgets and business plans, reviews monthly revenue and expense reports.
• Prepares and submits required corporate reports in a timely manner.
• Implements company policy, methodologies, procedures, and practices at site location.
• Responsible for hiring all company staff assigned to support a clients ITS operations.
• Responsible for managing on-site personnel actions, staff training and development.
• Communicates regularly and effectively with client executive leadership on significant site issues, risks, opportunities, and general progress towards contractual and business goals.
• Manages complex technical projects and technical operating units.

What you will bring

• 8+ years of experience in the Information Technology field or equivalent combination of education and experience leading IT strategic initiatives in a college or university environment.
• Strong knowledge of networking and systems management.
• Current knowledge in use and trends of technology in higher education.
• Excellent verbal and written communication skills.
• Strong empathizing and empowerment abilities.
• Knowledgeable on current cyber threats and prevention methods.
• Ability to promote teamwork and collaboration between client and Ellucian staff.
• Stress-management, time management, planning, and organization skills.
• Good understanding of Administrative/ERP Computing systems specifically Colleague.
• Experience with or knowledge/certifications in service provision best practices e.g., ITIL and PMP preferred.
• Experience preferred in Higher Education.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  • Education Assistance Program
  • Professional development opportunities

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