Job Description

Job Description

Job Description

Role Overview:

The Internet Sales Manager will be responsible for coaching, turning over (“TO”), and reviewing the BDC representatives’ day-to-day communications and tasks. The Internet Sales Manager guides and mentors the representatives to achieve their goals. In addition, the Internet Sales Manager is to assist the BDC Director with training, reviewing calls and personnel development. This role requires a customer-service oriented individual with excellent organizational skills, that is accountable for the department’s growth and success while demonstrating a positive leadership mentality.

Key Responsibilities:

• Ensure that department metrics and goals are met
• Oversee the CRM databases for communication cycles
• Present themselves as someone with leadership qualities and capabilities.
• Adheres to and promotes the company philosophies.
• Monthly performance reporting
• Be available to respond to inquiries in a professional and well-spoken manner
• Be proficient in dealing with customers via telephone and email
• Assist in training of the sales and BDC representatives
• Measure, monitor and report all shows and sales by BDC representatives
• Be punctual
• Provide excellent customer relationship skills
• Confident, positive, and high energy attitude
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• All other duties assigned by management

Experience Requirements:

• Must have at minimum 2 years as a BDC Manager or similar role.
• Previous experience as an Automotive Sales Manager a plus
• Computer and communication skills must be at an intermediate level.
• Employee must have attention to detail.
• Employee must be able to read, write, understand and speak English.

Physical Requirements:

Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally, need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.

Supervisory:

• This position will manager 6-8 BDC Agents.

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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