Job Description
Join our team as a Patient Relations Specialist, enhancing patient experience across our locations in Chautauqua, Cattaraugus, and Chemung counties. Join a team focused on delivering the best patient experience to ensure that our patients keep returning to The Chautauqua Center for their health care.
Duties & Responsibilities
· Enhance Patient Experience: Resolve patient feedback and concerns promptly and efficiently via phone, text, email, and web platforms.
· Conflict Resolution: Own and manage all patient feedback programs, working closely with the quality, risk, and compliance team.
· Analytics: Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.
· Patient Satisfaction: Work with all departments to set and communicate performance expectations related to patient experience. Design and execute initiatives to enhance the overall patient experience.
. Travel to other sites occasionally.
· Performs other related duties, as directed.
Experience
· Minimum 5 years in a health care setting
Technical Skills
Proficient in data entry and analysis, experience using Excel and other Microsoft Office programs.
Soft Skills:
· Strong written and verbal communication skills
· Ability to handle difficult situations with patients
· Excellent critical thinking and problem-solving abilities
· High attention to detail
· Exceptional organizational and multitasking skills
Minimum Qualifications
Bachelor's degree from an accredited college or university in Social Work, Health & Human Services, or other social science; and one (1) year of paid, full-time responsible experience in an administrative, supervisory, or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or
A satisfactory equivalent of education, training, and/or experience.
Valid Driver's License
...centered care? Submit your application for RN Registered Nurse - Orthopedics Spine position and spend more time at the bedside with the patient... ...works closely with PT/OT, APPs, trauma, spine and ortho surgeons. We care for patients who fly from around the country to be...
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and...
DescriptionDo you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for... ...members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members...
...order to be heard above ambient noise level. Required Education and Experience # High School Graduate or equivalent # Phlebotomy Certificate Required # CPR preferred #1 year in a clinical setting, previous hospital experience and/or physician office...
...Promote Safety. . Operate Heavy Equipment. Operate off-highway equipment to transport raw materials and/or finished products throughout the facility in a safe and efficient manner. Inspect Equipment. Perform thorough pre-trip and post-trip inspection Equipment Operator...