remote customer service.
+ fort lauderdale , florida (remote)
+ posted september 11, 2024
**job details**
summary
+ $17 - $17.01 per hour
+ temporary
+ high school
+ category healthcare support occupations
+ referenceAB_4606034
job details
We are currently seeking 30 new REMOTE call center reps to provide support to health plan members, providers and/or their representatives. This is a full time open ended contract at $17/ HR. If you have over one year of CALL CENTER experience and would like to be considered for this opportunity, please email your current resume to marc.kusherman@randstadusa.com with the word GALAXY in the subject line. Thank you!!
salary: $17 - $17.01 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
+ Customer Service Representatives (CSR's) will be working with and providing support to health plan members, providers and/or their representatives.
+ Leadership rewards and recognizes CSR's regularly for performance in an environment that challenges while providing clear direction and support to foster success in the role.
+ Answer and manage inbound inquiries regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics from customers in a prompt, courteous manner.
+ Conduct outbound and/or return calls to customers, as necessary.
+ Ask appropriate questions and listen actively to identify specific questions or issues to provide appropriate response and type of assistance the customer needs while documenting relevant information in a clear and concise manner in computer systems.
+ Communicate and partner with customers tactfully and empathetically to resolve issues, using clear language translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can comprehend and act upon.
+ Handle and process customer complaints/grievances while ing appropriate conflict management skills to de-escalate potentially stressful situations.
+ Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction and attendance.
Skills
+ Customer Service
+ Call Center
+ Microsoft Office
+ Empathy
+ Phones
+ Communication
+ Benefits
+ High Volume
+ Healthcare
Qualifications
+ Years of experience: 1 year
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
MK
**marc kusherman**
+ marc.kusherman@randstadusa.com
We are seeking skilled and experienced Commercial HVAC Technicians for various opportunities in the Nashville, TN area. As a Commercial HVAC Technician, your primary responsibility will be the maintenance, repair, and servicing of heating, ventilation, and air conditioning...
...Job Description Position Title: IT Operations Manager Posting Number: S068P Department: Information Technology Services Position Type: Staff Job Description: Job Summary We are seeking an experienced IT professional with a strong business mindset...
...There is the potential for some summer work. The School of Performing Arts Dance Instructor will contribute to the vision, mission,... ...mornings, with additional outreach or community programs and administrative work as needed. At the Jewish Community Center, enjoy...
...to 25 pounds of inventory and/or advertising displays necessary English; additional languages an advantage Travel 0-10% Permanent Red Bull North America is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard...
...Apply" buttonand sending us your resume. Salary: $70,000 - $80,000 per year A bit about us: Growing construction company is hiring a Senior Accountant to support the accounting team with a variety of tasks to support monthly, quarterly and annual reporting....