About the job
• Minimum of 10+years of experience in Salesforce.com
Providing team leadership for a group of Salesforce administrators and developers
• Acting as an escalation point for complex technical queries within the team.
• Maintaining an overview of the entire solution as implemented by the team.
• Developing and documenting customised solutions leveraging Omni Studio components such as Omni scripts, Data Raptors, and Integration Procedures to complement built-in Salesforce functionality.
• Develop system integrations involving Salesforce.com web services (JSON, SOAP) and Omni Studio Data Raptors and Integration Procedures.
• Managing daily support and maintenance of the Salesforce instance, and conduct long-term improvement operations to ensure function, health, and compliance. This can include user management, report and dashboard creation, issue investigation.
• Analysing requirements to ensure information is complete and determine complexity. Ideally use out-of-the-box functionality - determine what different design options exist and highlight any compromises.
• Collaborating with other technology teams to facilitate interfaces between Salesforce and other systems.
• Communicating with business partners to set expectations and negotiate when needed, explain complex technical issues, and produce technical documentation.
• Work with the Agile Team to ensure internal communication is maintained to ensure efficient operation.
• Ensuring that solutions adhere to Salesforce best practices and leverage standard functionality where possible.
• Ensuring any developed solutions are written to be maintainable, scalable, testable, and deployable.
• Mentoring junior team members
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