Job Description

Service Coordinator 

Department: After Sales Department

Reports To: Service Manager

Summary: Receives requests from Clients and provides information and price quotations to Client/Service

Personnel. Processes service orders and coordinate with other departments through to completion

· Receives requests from customers and provides information and service quotations

· Processes service orders and coordinate with other departments through to completion

· Receives service order requests for: service quotations, confirmations, follow-ups and service orders

· Processes all service orders, credits, additional billing and changes or cancellations directly from the

Customer/Service Personnel

· Responds immediately to Customer inquiries/information needs and provides positive, courteous

service to Customer/Service Personnel

· Answer questions regarding product line, pricing, and service

· Managing and scheduling the logistic activities of the field technicians

· Works with Service Manager to expedite or ensure timely service appointments and on the

scheduling of the activities.

· Works with Site Project Manager to plan the technicians for the incoming projects.

· Maintains close liaison with other departments, especially Logistic Department, to carry order

through to completion

· Report all errors or any other pertinent client concerns to After Sales manager

· Maintain client records

· Performs other duties as assigned

Skills, Qualifications & Experience:

· Five years customer service experience or equivalent combination of formal education/training and

experience in the industrial packaging or related industry

· Working knowledge of SAP

· Thorough knowledge of outbound calling techniques and customer service measurements of success

· Demonstrated ability to communicate effectively both verbally and in writing

Physical Requirements:

· Move within office manufacturing environment without assistance or restriction.

· Requires standing and/or sitting for extended periods.

· Visual acuity to assure quality and accuracy.

· Communicate by speech and hearing continuously. Communicating in person without difficulty

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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