Social Media Content Moderator - Onsite -Bilingual Korean/Englis Job at Teleperformance USA, Fort Pierce, FL

RmlGY3JMdVVraWdsTXlVcmhBTFFJbHhINVE9PQ==
  • Teleperformance USA
  • Fort Pierce, FL

Job Description

Job Description

Category : Customer Service/Support

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

 

Teleperformance and You

 

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

 

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

 

  This position will be based on-site at our Port Saint Lucie, Florida location.

Your Responsibilities

Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!

  • Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
  • Participate in frequent refresher training to always implement correct policies
  • Comply with the performance indicators or parameters defined by the specific client's operation
  • Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  • Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
  • Participate in continuous training programs established by the company for optimal development in the role
  • Comply with all the orders, instructions, procedures related and complementary to the role
  • Able to moderate traumatic, sensitive and potentially offensive content
  • Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
  • Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • Experience navigating internet websites including social media, commercial websites, etc.
  • Strong spelling, grammar, and reading skills
  • Strong emotional intelligence and resilience
  • Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
  • Attention to detail
  • Ability to be flexible in order to meet changing business needs (days off/hours)
  • Logical problem-solving skills
  • Availability to work various shifts
  • Experienced with Windows operating systems
  • Strong computer skills with ability to use multiple windows and/or programs at the same time
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED or higher (proof required to be provided)
  • Predictable and reliable attendance

What We Prefer

  • Experience in reviewing/monitoring social media
  • Consistent work history
  • Proven oral & written communication skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

Teleperformance is an Equal Opportunity Employer

Job Tags

Local area, Flexible hours, Shift work,

Similar Jobs

TALENT Software Services

Product Designer (Motion Design) Job at TALENT Software Services

 ...Are you an experienced Product Designer (Motion Design) with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Product Designer (Motion Design) to work at their in Redmond, WA. Position Summary:... 

Pursuit Collection

Vacation Specialist - Call Center (Columbia Falls - Summer) Job at Pursuit Collection

 ...and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. Housing accommodations available. What will be your daily pursuit?:Your daily pursuit will providing potential and current guests with top-... 

CORT

Delivery Driver Job at CORT

 ...Events is hiring immediately for full-time non-CDL drivers in Nashville, TN! The Delivery Driver works collaboratively as part of the Operations...  ...be responsible for loading, delivering, and installing furniture at Tradeshow and Event venues. Help us create memorable... 

AO Globe Life: AO South

Remote Benefits Enrollment Agent Job at AO Globe Life: AO South

 ...the balance and stability of helping others while maintaining our commitment to our families and core values. As a Benefits Enrollment Agent, your responsibilities include: Presenting and demonstratingproducts or services to clients virtually on Zoom.... 

Amazing Athletes

Assistant Youth Sports Coach Job at Amazing Athletes

 ...Do you enjoy teaching and working with children? Do you enjoy sports, fitness, and personal nutrition / health? If so, we encourage you to apply for our Assistant Sports Coach position with Amazing Athletes of Greater Charlotte! Purpose / Mission Amazing Athletes...