Job Description
Are you an experienced, passionate pioneer in human resources - a solutions builder, a roll-up-your-sleeves professional who wants a daily collaborative environment, think-tank feels and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below.
Work you'll do/Responsibilities - Investigate and resolve intricate technical issues related to the UKG WFM Absence module, ensuring timely and effective solutions
- Act as a subject matter expert for the Absence module, providing guidance and support to internal teams and clients
- Handle escalated support tickets from Tier 1 and Tier 2 teams, documenting all actions taken and ensuring quality control of resolutions
- Assist in the configuration and customization of the Absence module, including policies, workflows, and reporting
- Work closely with IT, HR, and operations teams to ensure integration and functionality of the Absence module within the broader WFM system
- Mentor and train Tier 1 and Tier 2 support staff to enhance their understanding of the Absence module and improve troubleshooting capabilities
- Develop and maintain comprehensive documentation, including user guides, troubleshooting procedures, and FAQs
- Identify areas for improvement within the Absence module and recommend enhancements to optimize user experience and system efficiency
The Team Human Capital AMS/Operate The Human Capital AMS/Operate team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. Human Capital as Asset group will continue to evaluate and incorporate new products and operate services in our portfolio as we grow.
Government and Public Services (GPS) Deloitte's Government and Public Services (GPS) practice -our people, ideas, technology, and outcomes-is designed for impact.Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Qualifications Required - Extensive understanding of UKG WFM Absence module functionalities, configurations, and best practices
- Strong analytical and problem-solving skills to diagnose and resolve complex issues effectively
- Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical individuals
- Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
- Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Bachelor's Degree
- Certified in UKG Workforce Central 8.1 and UKG Pro WFM
Information for applicants with a need for accommodation:
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